Complete your Foundation
Review the assigned core lessons, private training record, and any role-specific requirements.
Home Services Team
Home Services Training
A practical path for safe, confident, client-ready service. Learn the procedure, practice the skill, then complete the work with a trainer’s sign-off.
Track 1 · Foundation
Start safe and prepared
Before a specialty service, understand the job notes, access instructions, PPE, documentation, and escalation expectations that protect both the client and you.
Use the current SOP
Every service starts with the current approved procedure—not memory, an old message, or a previous job.
Safety & documentation
Read job notes, inspect before work begins, use required PPE, and document conditions before and after service.
Track 2 · Service skills
Learn, practice, then get signed off
Videos support technique practice. The approved SOP, the equipment checklist, and hands-on trainer coaching remain the Wheatley Creek standard.
Window & glass masterclass
Build streak-free squeegee technique, work safely in changing temperature and light, and practice with a trainer before working independently.
Dryer vent service
Learn the correct procedure, equipment protection, airflow documentation, and when a condition needs to be escalated.
Hot tub care
Drain, fill, regular service, approved products, readings, and client communication are controlled skills that require a trainer sign-off.
Track 3 · Client care
Professional service in every home
A technical job is also a client experience. Be clear, take care of the property, communicate early, and ask for support instead of guessing.
Set up the visit well
Read job notes, confirm access, review the scope, protect the work area, and identify anything unclear before starting.
Communicate & escalate
Use calm, direct language. Document findings, keep the office informed, and do not promise a fix or price you cannot approve.
Close out with care
Restore the work area, document the result, report relevant findings, and make sure the client-facing next step is clear.
Track 4 · Ongoing learning
Monthly microlearning calendar
Short, useful team learning that supports hands-on service—not a long course people dread. Discuss one topic, practice it, and reinforce it in the field.
Winter safety essentials
Slips, trips, falls, safe driving, footwear, cold-weather preparation, and schedule changes when conditions shift.
Emergency gear & PPE
Make emergency equipment familiar, then reinforce PPE habits that reduce noise, dust, chemical, and strain exposure.
Windows & seasonal prep
Practice window technique in spring, then prepare thoughtfully for mud, leaves, cold air, and changing site conditions.
Communication & conflict
Practice handling tricky client moments, resolving team friction professionally, and knowing when to escalate.
Heat, lifting & shoulders
Build smart hydration, lifting, warm-up, and long-reach-tool habits that keep the team healthy for the long run.
OSHA & SDS refresher
Review labels, product safety, SDS access, and the important rule: never mix products or improvise a chemical solution.
Track 5 · Verification
Make skill official
A video is a starting point, not a qualification. Your trainer observes the work, answers questions, and confirms when you are ready to perform a specialty service independently.
Learn it
Review the SOP and assigned microlearning before practicing the service.
Practice it
Perform the work alongside a designated trainer using the current job scope.
Prove it
Complete a real job to the Wheatley Creek standard, then have your trainer record the result.
Always stop and ask: If a task, product, reading, client request, site condition, or instruction is unclear, pause and contact the office. Safe work is always the right call.
Ready to check your progress?Open My Learning for private assignments and your official training record.
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